A few years ago, when we first wrote about online physician reputation management there were fewer people writing and reading reviews, especially for physicians and other healthcare experiences. The tide has turned since then and now we're seeing that physician reviews are playing a significant role in the selection of a healthcare provider. Did you know that:
- At least 77% of patients use online reviews as their first step in finding a new doctor. - Software Advice
- 53% of providers looked at physician review websites, likely to understand their patients’ experiences and to improve their practices. - Journal of General Internal Medicine
What do you need to do for your reviews to be visible and show positive interactions with patients?